jstbob’s Recent Comments

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  Simply Organic Sleep is Bad News

  I purchased a mattress from this company on Jan 22. My credit card was charged right away for the full amount of $1,999.00 and I was promised delivery in three weeks. After three weeks I was told that latex which came from Sri Lanka does not meet company standards and it would take another week. After a week of waiting I called and was told my mattress had not been made and they could not give me a shipping date. On Monday Feb 25 I called and sent email asking to cancel my order and refund my payment. After numerous calls to customer service I got phone call from accountant and was promised a refund on my credit card. I have to this date Mar 13th. not received a refund from this company. I believe them to be totally dishonest!!!

  This is the latest response from Simply Organic Sleep when asked about my refund:

  'What is pathetic sad and unreal is the way that retail customers think that they are the only ones in the world when they place an order. We pride ourselves in our product and customer service and I am frankly tired of your attitude. I may have misspoke about your credit I have hundreds of customers (99 percent of them satisfied by the way) and I am out of town at our distribution center and not in my office. I will check my records when I get home to see exactly what the status of your credit is. I hope this is satisfactory but it probably wont be. If you have any further questions, I will be happy to assist.'

  Susan Gehant
  Comptroller

  Another example of the way this business feels about its customers!!!On Umbra on organic mattresses posted 1 year, 8 months ago 7 Responses